This Privacy Policy outlines how Serenity Journeys Tours and Treks (“we,” “us,” or “our”) collects, uses, and protects any information you provide when you use this website. We are committed to ensuring that your privacy is protected and that your information is used solely for the purpose of arranging your travel to the Kingdom of Bhutan.
Information We Collect
To fulfill your travel booking requests and comply with the necessary visa and flight regulations set by the Royal Government of Bhutan, we require the following personal information:
- Identification Data: A digital copy of your passport's biographical page, which includes your full name, date of birth, nationality, passport number, issue and expiry dates.
- Contact Information: Your email address, telephone number, and residential address.
- Trip Details: Your planned itinerary, dates of travel, and any specific preferences or requirements (e.g., dietary, accommodation).
Purpose of Data Processing
The personal data collected is strictly necessary and will be used exclusively for the following purposes:
- Trip Arrangement: To secure your necessary travel permits and reservations within Bhutan.
- Flight Booking: To reserve and issue your Bhutan flight tickets (Drukair or Bhutan Airlines).
- Visa Processing: To submit your visa application to the Department of Immigration/Tourism Council of Bhutan, as required for all foreign tourists.
- Communication: To contact you regarding your booking, itinerary changes, and necessary travel updates.
Data Protection and Security
We are deeply committed to protecting the confidentiality and security of your personal data. We implement a variety of technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.
- All digital passport copies and sensitive personal data are stored on secure, encrypted servers.
- Access to sensitive customer information is restricted to necessary personnel involved in the visa and booking process.
- We regularly review our security procedures to ensure the highest level of data protection.
Data Sharing and Disclosure
We uphold a strict policy of non-disclosure concerning your personal information.
- We will never sell, distribute, or lease your personal information to third parties for marketing or unrelated commercial purposes.
- Necessary Disclosures: The only exceptions to this policy are disclosures required to execute your booked trip, which include:
- Government Authorities: Sharing your passport data with the Royal Government of Bhutan's Department of Immigration for visa clearance.
- Airlines: Sharing your passport data with Drukair and/or Bhutan Airlines for flight reservation and ticketing.
- Hotels/Service Providers: Sharing your name and itinerary with pre-booked hotels, transport providers, and guides to secure your reservations.
Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means data related to your booking will be archived securely for a reasonable period following the completion of your trip.
Your Rights
You have the right to request details of the personal information we hold about you. You may also request that we correct or delete any information that is inaccurate. To exercise these rights, please contact us directly using the information provided on this website.